Advertising in ChatGPT helps advertisers reach people as they explore ideas, evaluate options, and make decisions through relevant ads designed to fit naturally into the experience.
View ChatGPT Ads (OpenAI)'s documentation and status page.
Supported syncing
| Type | Description | Supported Sync Modes | API Reference |
|---|---|---|---|
| Events | Sync data from any source to OpenAI conversion events | Insert | Events docs |
| Segments | Sync data from any source to ChatGPT (OpenAI) custom audiences | Add, Remove | Segments docs |
For more information about sync modes, refer to the sync modes docs.
Connect to OpenAI
Go to the Destinations overview page and click the Add destination button. Select OpenAI and click Continue. You can then authenticate Hightouch to OpenAI.
Enter the following fields into Hightouch:
- Pixel ID
- API key
- Ads API key
- Ad account ID
Sync configuration
Once you've set up your OpenAI destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the OpenAI destination you want to sync to.
Syncing events
Sync data from any source to OpenAI conversion events.
Record matching
You can match rows from your model to events in OpenAI on any column in your model and any field in OpenAI. Ensure the data types of the model column and OpenAI field you select match. Refer to the record matching docs for more information.
Field mapping
Hightouch lets you sync event properties via field mapping.
Syncing segments
Sync data from any source to ChatGPT (OpenAI) custom audiences.
Record matching
You can match rows from your model to segments in ChatGPT Ads (OpenAI) on any column in your model and any field in ChatGPT Ads (OpenAI). Ensure the data types of the model column and ChatGPT Ads (OpenAI) field you select match. Refer to the record matching docs for more information.
Field mapping
Hightouch lets you sync segment fields via field mapping. You can map data from any of your model columns to the default segment fields. Ensure your model's columns have the same data types as the fields you want to sync to.
Tips and troubleshooting
Common errors
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.